Overview
Our refund and returns policy is very simple, you may return any unused item with in 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, simply contact us and arrange a return. If an item was not purchased from us, we can’t accept the return. We may require a receipt or proof of purchase. Any item that is damaged, used or doesn’t have original packaging, can’t be returned. If you have a question please ask.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at Mike@eflytyer.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at MIke@eflytyer.com and send your item to Badger Creek Fly Tying, 622 W. Dryden Road, Freeville, NY 13068.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received we will refund your money via the method it was purchased. If you used a credit card we will return the funds to your card. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Badger Creek Fly Tying, Mike Hogue, 622 W. Dryden Road, Freeville, NY 13068.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We do not pay any costs for the return or for the initial order. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If an item is lost or damaged, you would need to contact the shipper’s insurance ( UPS, USPS, Fed Ex. ).
Warranty Claims and Damaged Goods
If you purchased something from us, we will do our best to help you make it right. Some rod warranties require you to return the rod to the manufacturer. Other rod warranties will ask you for a model or series and they generally send a section to you. If you are local and we have the rod in stock, I will provide a replacement section and charge you the warranty fee. I can provide loaners for local people waiting for a replacement if you want.
We will help you get addresses and phones and also give you packing if you need. We can also mail it back for you if you like and help you complete a warranty form.
I generally I DO NOT SERVICE ANYTHING I DIDN’T SELL. Let me repeat that: I DO NOT SERVICE ANYTHING I DIDN’T SELL. If for example you bought an Orvis rod you would have to contact them. I will do my best to help you as best I can. If the manufacturer went out of business, there often is nothing I can do. I don’t have parts or replacement sections.
I don’t like setting up rod outfits, putting on backing and tying knots for free if you didn’t get it from me. I charge $50 for setting up a reel, installing the backing ( just the backing alone is now $25 ) , tying knots and setting the drag. It takes around an hour to do this properly, I hand wind all the backing and hand tie each knot. If you buy the line, reel, rod or combo from me, I do this for free.
Lost Packages
If an item is lost in transit, we’ll try to replace it or get you another. Most of the items are shipped USPS. I try to send shipping numbers with the order. Many smaller less expensive items I do not insure and some very small items do not have tracking. Most larger items are insured, and many smaller ones aren’t. If something is lost or damaged, I will give you the option of a replacement, refund or credit.
If an item is damaged in transit, we’ll try to replace it or get you another. Let us know what happened and we’ll do our best to make it right.
Need help?
Contact us at: MIke@eflytyer.com for questions related to refunds and returns. You can also call us at 607-347-4946. We do our best to call you back, due to the level of spam calls we get we do not monitor the phone actively.